Shipping Policy
A legal disclaimer
At GanzaX Photography, all prints are produced and fulfilled by Gelato, our global print-on-demand partner with production facilities in 32 countries worldwide.
Production & Delivery Times
All orders are printed on demand — meaning your print is created specifically for you after your order is placed. Please allow 2–5 business days for production, followed by shipping.
Estimated delivery times after production:
• Economy Shipping: 14–16 business days
Delivery times are estimates and may vary depending on your location and local postal services. You will receive a tracking number once your order has shipped.
Shipping Destinations
We ship worldwide to most countries. Shipping costs and availability are calculated at checkout based on your location.
Order Tracking
Once your order is dispatched, you will receive a tracking link via email so you can follow your package every step of the way.
Lost or Missing Orders
If your order has not arrived within the estimated delivery window, please contact us within 30 days of the estimated delivery date at ganzaxphotography@gmail.com and we will investigate and arrange a replacement or refund.
Last updated: April 2026
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible sicarios that may accrue, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much much more.
